Based in North Central Illinois, Insuradigm has been a trusted partner to real estate investors for more than 15 years. Led by Todd and his team, the agency has built a reputation for helping clients navigate the evolving investment insurance market with expertise and integrity. Their hands-on approach, commitment to education, and focus on cultivating strong client relationships have made Insuradigm a standout agency in the investment insurance space.
What are the biggest challenges you are seeing in the market for your investor clients and how is your team advising them through those challenges?
There is a “new normal” that has emerged over the last few years as a result of the hard market we’ve been in. Many carriers that investors and landlords have relied on in the past have exited the habitational/investor property market. Agents must now become trusted advisors to their client to help navigate the difficulties this presents. It is no longer enough to simply be a quote provider.
How has your approach to working with investors evolved over time?
We’ve learned that time is precious to investors. Our family agency has been around for about 30 years. In the beginning, we were simply thrilled to quote and write for anyone with a pulse, but at this point, I find being selective with the clients that I work with to be paramount. And I don’t mean just working with large accounts. Two elements must be true to move forward in a healthy agent-client relationship:
- The investor has to want to do business with me.
- I have to want to do business with them.
What sets your agency apart in the real estate investment insurance space?
Investors talk to each other! Once you’ve conquered the industry challenges we’ve seen in the last few years, word spreads very quickly. Referrals, but specifically good referrals, are the currency of the investment property marketplace.
How does REInsurePro help your team in working with investors?
The support is priceless. If it were not for the knowledge and support of the REInsurePro team, especially Angela Saverino, we would not have enjoyed the success with REInsurePro that we have.
What steps does your team take to educate clients about their policies and options?
REInsurePro produces great marketing materials! Sharing flyers with prospective/existing clients and taking time to review the information with them answers most questions while also encouraging investors to ask more. Informing and educating clients using the various materials REInsurePro provides promotes agency efficiency, consistency, and accuracy in meeting a client’s specific needs.
What advice would you give other REInsurePro agents?
Actively listen to your clients. Listening is a superpower. The client may not always know exactly how to ask the right questions. As their trusted advisor, you already have access to all the answers. Success comes when the agent can match the right answers to the questions the client is really asking.
Thank you, Todd, and congratulations to Insuradigm Insurance Agency!
